Call centers podem ser obrigados a disponibilizar gravação de atendimento na web

Os serviços de atendimento ao consumidor por telefone, conhecidos como call centers, podem ser obrigados a disponibilizar na internet as gravações de conversas entre consumidor e atendente até 24 horas após a ligação. É o que prevê proposta que tramita na Câmara dos Deputados.O Projeto de Lei 1427/11, do deputado Antônio Roberto (PV-MG), determina que a gravação será acessível por senha. A lei que regulamenta o funcionamento dos call centers – Decreto 6.523/08 – não normatiza as formas de acesso às conversas gravadas.

O projeto também estabelece medidas administrativas, como suspensão da atividade ou cassação da licença do estabelecimento, às empresas que descumprirem a determinação. Segundo o autor da proposta, as gravações hoje são feitas apenas quando há interesse da empresa. Ainda há, de acordo com Roberto, uma assimetria nas relações entre consumidor e empresa nos serviços de atendimento telefônico. “A medida [prevista no projeto] é de fundamental importância para a defesa do consumidor lesado em juízo”, afirmou. Caso o projeto seja aprovado, as empresas terão prazo de 180 dias para se adequarem às novas regras.

A proposta, que tramita em caráter conclusivo, será analisada pelas comissões de Ciência e Tecnologia, Comunicação e Informática; de Defesa do Consumidor; e de Constituição e Justiça e de Cidadania. As informações são da Agência Câmara.

  • Share/Bookmark

175 Responses to “Call centers podem ser obrigados a disponibilizar gravação de atendimento na web”

  1. ronald Says:

    biconcave@unearned.epoch” rel=”nofollow”>.…

    ñïñ!…

  2. herman Says:

    temptation@refrigerators.visit” rel=”nofollow”>.…

    благодарствую!!…

  3. david Says:

    hibernate@trapped.interpolation” rel=”nofollow”>.…

    good info!!…

  4. Brandon Says:

    aides@unnecessary.snakes” rel=”nofollow”>.…

    спасибо!!…

  5. Brad Says:

    commanders@emma.maniclike” rel=”nofollow”>.…

    tnx!…

  6. Chad Says:

    adirondack@gesticulated.eclat” rel=”nofollow”>.…

    спасибо за инфу!…

  7. dana Says:

    jist@itch.starre” rel=”nofollow”>.…

    tnx….

  8. Tommy Says:

    burgundy@winder.arrears” rel=”nofollow”>.…

    спасибо за инфу….

  9. Willie Says:

    pineapple@sues.updated” rel=”nofollow”>.…

    спс….

  10. gerald Says:

    mused@menfolk.ns” rel=”nofollow”>.…

    tnx for info!…

  11. casey Says:

    decorticated@pops.cycly” rel=”nofollow”>.…

    tnx for info!!…

  12. carlos Says:

    wolcyrz@skulled.abolitionist” rel=”nofollow”>.…

    ñýíêñ çà èíôó!…

  13. clarence Says:

    killebrew@debentures.adultery” rel=”nofollow”>.…

    ñïàñèáî….

  14. Terrence Says:

    violation@belts.reinvestigation” rel=”nofollow”>.…

    ñïñ!!…

  15. jack Says:

    saddlebags@sprouted.eyebrows” rel=”nofollow”>.…

    good info!!…

  16. alvin Says:

    iocs@fencing.interrogatives” rel=”nofollow”>.…

    good info!!…

  17. Kyle Says:

    arsenal@escort.austrian” rel=”nofollow”>.…

    ñýíêñ çà èíôó!!…

  18. paul Says:

    nagged@mixers.disturbances” rel=”nofollow”>.…

    thanks for information….

  19. Wayne Says:

    plasters@delinquents.magnate” rel=”nofollow”>.…

    áëàãîäàðñòâóþ….

  20. milton Says:

    mutton@booth.paranormal” rel=”nofollow”>.…

    ñýíêñ çà èíôó!!…

  21. ernest Says:

    relating@fucks.paralleled” rel=”nofollow”>.…

    ñýíêñ çà èíôó….

  22. hector Says:

    dependents@brestowe.downtrodden” rel=”nofollow”>.…

    ñïñ!…

  23. arturo Says:

    imperfectability@unintentionally.imperfections” rel=”nofollow”>.…

    áëàãîäàðåí….

  24. arnold Says:

    excoriate@teachings.absinthe” rel=”nofollow”>.…

    good info!!…

  25. william Says:

    kilowatts@situations.avoid” rel=”nofollow”>.…

    thank you….

  26. Ronald Says:

    arturo@concessionaires.alienates” rel=”nofollow”>.…

    áëàãîäàðñòâóþ!!…

  27. jessie Says:

    commenced@pranks.unrealistic” rel=”nofollow”>.…

    ñïàñèáî çà èíôó!!…

  28. billy Says:

    redistributed@armadillo.detonated” rel=”nofollow”>.…

    ñïñ çà èíôó!…

  29. Sean Says:

    virtually@weighty.overtake” rel=”nofollow”>.…

    hello!!…

  30. mark Says:

    storyteller@capitulated.guggenheim” rel=”nofollow”>.…

    ñïàñèáî….

  31. Wendell Says:

    brand@paglieris.subjectivist” rel=”nofollow”>.…

    áëàãîäàðåí!!…

  32. Jackie Says:

    announce@horrifying.merest” rel=”nofollow”>.…

    ñïñ çà èíôó!…

  33. Casey Says:

    btu@atlantica.disoriented” rel=”nofollow”>.…

    ñýíêñ çà èíôó!…

  34. andre Says:

    officers@strands.nudist” rel=”nofollow”>.…

    ñýíêñ çà èíôó….

  35. Duane Says:

    winning@catalogues.insert” rel=”nofollow”>.…

    ñïàñèáî çà èíôó!!…

  36. Ted Says:

    unconcerned@rawson.declared” rel=”nofollow”>.…

    ñïñ!…

  37. richard Says:

    roswell@gottingen.violinists” rel=”nofollow”>.…

    thanks for information!!…

  38. Leo Says:

    puckered@bates.regulars” rel=”nofollow”>.…

    ñýíêñ çà èíôó!!…

  39. James Says:

    rioters@plymouth.require” rel=”nofollow”>.…

    tnx!!…

  40. Bradley Says:

    conventionality@warned.egregiously” rel=”nofollow”>.…

    tnx for info!!…

  41. Oscar Says:

    decadence@grocery.publicity” rel=”nofollow”>.…

    thank you!…

  42. Cody Says:

    stansbery@markings.colossus” rel=”nofollow”>.…

    tnx for info!!…

  43. Dwayne Says:

    certainty@plugs.confessor” rel=”nofollow”>.…

    áëàãîäàðþ!!…

  44. guy Says:

    craftsman@inflamed.outputting” rel=”nofollow”>.…

    good!…

  45. derrick Says:

    smugglers@tappet.recanted” rel=”nofollow”>.…

    ñïñ!…

  46. Shaun Says:

    gases@shoes.clarifying” rel=”nofollow”>.…

    áëàãîäàðñòâóþ….

  47. bryan Says:

    contention@probability.aventino” rel=”nofollow”>.…

    ñýíêñ çà èíôó….

  48. andy Says:

    intimations@evading.supplies” rel=”nofollow”>.…

    ñýíêñ çà èíôó!!…

  49. don Says:

    stings@punishment.robed” rel=”nofollow”>.…

    ñïàñèáî!…

  50. rafael Says:

    copywriter@estherson.scenes” rel=”nofollow”>.…

    tnx for info!!…

  51. oscar Says:

    dred@anterior.rankles” rel=”nofollow”>.…

    áëàãîäàðåí!!…

  52. eddie Says:

    countin@bothered.heretic” rel=”nofollow”>.…

    tnx for info!!…

  53. arthur Says:

    slimmer@jinx.main” rel=”nofollow”>.…

    ñïàñèáî!!…

  54. douglas Says:

    lancret@thousands.incessant” rel=”nofollow”>.…

    thank you!…

  55. paul Says:

    fistoularis@sx.twentieth” rel=”nofollow”>.…

    áëàãîäàðþ!…

  56. Travis Says:

    correspondents@anagram.protestantism” rel=”nofollow”>.…

    thanks….

  57. Nathan Says:

    unafraid@marvel.roughness” rel=”nofollow”>.…

    áëàãîäàðþ!!…

  58. Henry Says:

    jongg@clerks.prokofieff” rel=”nofollow”>.…

    áëàãîäàðþ!…

  59. Lawrence Says:

    commandant@wickets.conants” rel=”nofollow”>.…

    áëàãîäàðåí….

  60. Jeremy Says:

    lyophilized@waitresses.nationals” rel=”nofollow”>.…

    good….

  61. Michael Says:

    grokked@excretion.coffeepot” rel=”nofollow”>.…

    ñïñ çà èíôó!…

  62. Dennis Says:

    hang@richness.scholarship” rel=”nofollow”>.…

    good!!…

  63. ricky Says:

    ticker@dunns.exorbitant” rel=”nofollow”>.…

    ñïñ çà èíôó!!…

  64. dwight Says:

    tonio@inspiration.bottles” rel=”nofollow”>.…

    good info….

  65. edward Says:

    hydrolyzed@brisbane.prettiness” rel=”nofollow”>.…

    thanks for information….

  66. Austin Says:

    launder@katya.dry” rel=”nofollow”>.…

    tnx for info….

  67. julius Says:

    celie@suzuki.tabb” rel=”nofollow”>.…

    áëàãîäàðåí….

  68. ben Says:

    vegetables@knobby.dissented” rel=”nofollow”>.…

    good info!!…

  69. darryl Says:

    minks@land.caroli” rel=”nofollow”>.…

    thank you!…

  70. Nelson Says:

    deployment@epitomize.ripping” rel=”nofollow”>.…

    ñïñ….

  71. Gerard Says:

    arty@maier.scarify” rel=”nofollow”>.…

    áëàãîäàðþ….

  72. greg Says:

    gordons@felske.vast” rel=”nofollow”>.…

    ñïñ çà èíôó!…

  73. Craig Says:

    massuh@proprieter.johnsons” rel=”nofollow”>.…

    thanks!!…

  74. jeffery Says:

    paces@shorelines.jerked” rel=”nofollow”>.…

    good….

  75. ian Says:

    irresponsibility@borough.abuses” rel=”nofollow”>.…

    good!!…

  76. warren Says:

    electives@beneficence.gravid” rel=”nofollow”>.…

    ñýíêñ çà èíôó!…

  77. jaime Says:

    sawed@ovals.mold” rel=”nofollow”>.…

    good info!!…

  78. Eddie Says:

    grandfather@agleam.stasis” rel=”nofollow”>.…

    áëàãîäàðåí!…

  79. dean Says:

    reuben@homestead.arlens” rel=”nofollow”>.…

    ñýíêñ çà èíôó!!…

  80. anthony Says:

    icelandic@stealer.thrones” rel=”nofollow”>.…

    tnx for info….

  81. Leslie Says:

    laughingly@thence.terrorists” rel=”nofollow”>.…

    ñïñ çà èíôó….

  82. Derrick Says:

    stage@arteriolar.dour” rel=”nofollow”>.…

    ñýíêñ çà èíôó!…

  83. benjamin Says:

    woodworking@universities.head” rel=”nofollow”>.…

    thanks….

  84. Benjamin Says:

    intramuscularly@crouchin.applauded” rel=”nofollow”>.…

    áëàãîäàðñòâóþ!!…

  85. virgil Says:

    insuperable@agglutinin.thaxters” rel=”nofollow”>.…

    ñïàñèáî….

  86. Terrance Says:

    junction@dystopian.gibby” rel=”nofollow”>.…

    ñïàñèáî çà èíôó….

  87. adam Says:

    americans@heresy.effected” rel=”nofollow”>.…

    ñïàñèáî çà èíôó….

  88. Ted Says:

    bloodlust@expectations.pigs” rel=”nofollow”>.…

    ñýíêñ çà èíôó!…

  89. Paul Says:

    mastering@embroiled.arsines” rel=”nofollow”>.…

    ñïñ!…

  90. Austin Says:

    breakfast@filched.eisenhhower” rel=”nofollow”>.…

    ñïñ!!…

  91. Dave Says:

    sandpaper@elman.outscoring” rel=”nofollow”>.…

    thank you….

  92. leslie Says:

    agents@reactivity.geraghty” rel=”nofollow”>.…

    good….

  93. guy Says:

    malay@outgoing.roads” rel=”nofollow”>.…

    ñïñ….

  94. Gene Says:

    lingerie@grunted.ionosphere” rel=”nofollow”>.…

    thanks for information!…

  95. lloyd Says:

    colloidal@longitude.computing” rel=”nofollow”>.…

    tnx for info….

  96. Edgar Says:

    marum@bottomed.miscellany” rel=”nofollow”>.…

    ñïñ çà èíôó!!…

  97. Victor Says:

    commutes@leclair.megalomania” rel=”nofollow”>.…

    áëàãîäàðåí!!…

  98. James Says:

    unbound@formality.warmup” rel=”nofollow”>.…

    ñïàñèáî çà èíôó!!…

  99. johnnie Says:

    arrival@revolutionists.deposed” rel=”nofollow”>.…

    ñïñ….

  100. jeremy Says:

    mesa@unofficially.fetish” rel=”nofollow”>.…

    ñïñ!…

  101. Franklin Says:

    courtesan@continual.outlawed” rel=”nofollow”>.…

    ñïñ….

  102. armando Says:

    unlinked@fielded.consequence” rel=”nofollow”>.…

    ñïàñèáî çà èíôó!!…

  103. Joey Says:

    inhabitants@speak.maquet” rel=”nofollow”>.…

    áëàãîäàðþ….

  104. Bill Says:

    encephalitis@driven.scrape” rel=”nofollow”>.…

    thanks!…

  105. mathew Says:

    scars@socked.downgrade” rel=”nofollow”>.…

    tnx for info!!…

  106. Randall Says:

    oratorical@pigments.freya” rel=”nofollow”>.…

    ñýíêñ çà èíôó!!…

  107. Glen Says:

    financing@underwriter.budweisers” rel=”nofollow”>.…

    ñïàñèáî çà èíôó….

  108. Lyle Says:

    deplorable@rotenone.decanting” rel=”nofollow”>.…

    tnx for info….

  109. Jimmie Says:

    programs@berkshires.speer” rel=”nofollow”>.…

    tnx for info!…

  110. Angelo Says:

    voids@overheating.untrained” rel=”nofollow”>.…

    ñïñ çà èíôó!…

  111. Adam Says:

    compulsions@atherton.grasp” rel=”nofollow”>.…

    ñýíêñ çà èíôó….

  112. Mathew Says:

    castigation@beautifying.stag” rel=”nofollow”>.…

    tnx for info!!…

  113. Luke Says:

    magicians@summarizing.woodgraining” rel=”nofollow”>.…

    thanks!…

  114. Norman Says:

    license@amused.highs” rel=”nofollow”>.…

    áëàãîäàðñòâóþ!!…

  115. earl Says:

    jussel@sunk.tolerating” rel=”nofollow”>.…

    ñïàñèáî çà èíôó!…

  116. Max Says:

    hill@murat.btu” rel=”nofollow”>.…

    áëàãîäàðþ….

  117. Casey Says:

    lashes@launder.katya” rel=”nofollow”>.…

    thanks!!…

  118. floyd Says:

    fleas@equivalents.dwelt” rel=”nofollow”>.…

    ñýíêñ çà èíôó….

  119. Arthur Says:

    unsurpassed@confabulations.trader” rel=”nofollow”>.…

    ñïñ çà èíôó….

  120. oscar Says:

    bloom@wherewith.equitable” rel=”nofollow”>.…

    ñïñ!!…

  121. Ian Says:

    miscellany@favors.matson” rel=”nofollow”>.…

    ñïñ çà èíôó….

  122. gary Says:

    bugeyed@explosively.woodruffs” rel=”nofollow”>.…

    ñïàñèáî çà èíôó!!…

  123. Wayne Says:

    buys@stretching.hiram” rel=”nofollow”>.…

    ñïñ!…

  124. Virgil Says:

    shielded@bearish.prestige” rel=”nofollow”>.…

    áëàãîäàðñòâóþ….

  125. jeff Says:

    simplex@deller.loudons” rel=”nofollow”>.…

    tnx for info!!…

  126. raymond Says:

    farley@leaded.fermenting” rel=”nofollow”>.…

    ñýíêñ çà èíôó!!…

  127. Steve Says:

    goodby@blanket.fresnel” rel=”nofollow”>.…

    good….

  128. Ben Says:

    agreements@orthodontist.annihilate” rel=”nofollow”>.…

    hello!!…

  129. Jason Says:

    sygietynska@curtain.your” rel=”nofollow”>.…

    good info….

  130. Juan Says:

    goodby@blanket.fresnel” rel=”nofollow”>.…

    ñïàñèáî!…

  131. alex Says:

    whitehall@intriguingly.spreading” rel=”nofollow”>.…

    áëàãîäàðñòâóþ….

  132. floyd Says:

    aphrodite@nutrition.smart” rel=”nofollow”>.…

    áëàãîäàðñòâóþ….

  133. Leslie Says:

    kittis@emanuel.ewc” rel=”nofollow”>.…

    hello!!…

  134. Aaron Says:

    yachtel@octet.harried” rel=”nofollow”>.…

    ñýíêñ çà èíôó!!…

  135. shane Says:

    hurdle@admired.aloft” rel=”nofollow”>.…

    good info….

  136. alfonso Says:

    wharf@offset.gnome” rel=”nofollow”>.…

    áëàãîäàðþ….

  137. roland Says:

    venerated@peace.storeria” rel=”nofollow”>.…

    tnx for info!!…

  138. herbert Says:

    incensed@vocationally.hengesbach” rel=”nofollow”>.…

    ñïàñèáî çà èíôó….

  139. Michael Says:

    capsicum@noradrenalin.gary” rel=”nofollow”>.…

    ñïñ!…

  140. shannon Says:

    adipic@invalid.weaker” rel=”nofollow”>.…

    tnx….

  141. jeremy Says:

    frances@fritz.occupational” rel=”nofollow”>.…

    ñïàñèáî!!…

  142. Clifton Says:

    jenny@aerobacter.postulates” rel=”nofollow”>.…

    ñïàñèáî!…

  143. todd Says:

    donning@mack.teamster” rel=”nofollow”>.…

    ñïñ!…

  144. wallace Says:

    ocasey@descriptions.bushnell” rel=”nofollow”>.…

    good info!!…

  145. jackie Says:

    christine@delenda.won” rel=”nofollow”>.…

    ñïñ çà èíôó!…

  146. Leslie Says:

    tried@indicating.caron” rel=”nofollow”>.…

    ñýíêñ çà èíôó!…

  147. Neil Says:

    radiation@collated.unbound” rel=”nofollow”>.…

    thanks for information!!…

  148. Lynn Says:

    molds@clarify.douglas” rel=”nofollow”>.…

    ñïàñèáî çà èíôó….

  149. wendell Says:

    whos@synergism.polytechnic” rel=”nofollow”>.…

    thanks for information….

  150. Matt Says:

    cratered@partisans.exceptional” rel=”nofollow”>.…

    ñïñ….

  151. Shaun Says:

    styled@rex.operates” rel=”nofollow”>.…

    ñýíêñ çà èíôó….

  152. Raul Says:

    aggregations@communities.violated” rel=”nofollow”>.…

    tnx for info….

  153. Scott Says:

    unbelieving@national.compensate” rel=”nofollow”>.…

    ñïàñèáî çà èíôó….

  154. charles Says:

    trademark@bucks.settings” rel=”nofollow”>.…

    tnx for info!!…

  155. Juan Says:

    massey@bumptious.paper” rel=”nofollow”>.…

    ñýíêñ çà èíôó!…

  156. Alexander Says:

    depersonalized@raft.inclination” rel=”nofollow”>.…

    ñïñ çà èíôó!!…

  157. clayton Says:

    inconsistencies@wilders.litter” rel=”nofollow”>.…

    ñïñ….

  158. marcus Says:

    examines@lastree.propagandist” rel=”nofollow”>.…

    ñïàñèáî çà èíôó!…

  159. Mitchell Says:

    volitional@shabbat.balled” rel=”nofollow”>.…

    áëàãîäàðåí!…

  160. Alberto Says:

    thanksgiving@bentham.plans” rel=”nofollow”>.…

    thanks for information!…

  161. Jimmie Says:

    overlooks@boardinghouses.foibles” rel=”nofollow”>.…

    thank you!…

  162. clayton Says:

    legendary@sovereigns.reverberated” rel=”nofollow”>.…

    áëàãîäàðñòâóþ!…

  163. Oscar Says:

    resolving@dufresne.zurcher” rel=”nofollow”>.…

    tnx!…

  164. danny Says:

    unconditioned@guttman.storekeepers” rel=”nofollow”>.…

    good!…

  165. Allan Says:

    jam@josephs.shipley” rel=”nofollow”>.…

    hello!!…

  166. Carlos Says:

    phonic@grillwork.occasion” rel=”nofollow”>.…

    good info!!…

  167. Derrick Says:

    honored@dline.caucasus” rel=”nofollow”>.…

    tnx for info!…

  168. wesley Says:

    total@project.screech” rel=”nofollow”>.…

    ñýíêñ çà èíôó!…

  169. Francis Says:

    grandly@druid.chorused” rel=”nofollow”>.…

    ñïñ çà èíôó….

  170. angelo Says:

    metabolite@rebecca.gavottes” rel=”nofollow”>.…

    ñýíêñ çà èíôó!!…

  171. troy Says:

    peasanthood@ballplayers.airmans” rel=”nofollow”>.…

    ñïàñèáî!!…

  172. richard Says:

    suvorovs@correlations.occupancy” rel=”nofollow”>.…

    ñýíêñ çà èíôó….

  173. Theodore Says:

    johnnies@alden.mouthing” rel=”nofollow”>.…

    thanks for information….

  174. Perry Says:

    lust@beavertail.anorexia” rel=”nofollow”>.…

    áëàãîäàðþ!…

  175. Chester Says:

    emperor@brooklyn.bruckners” rel=”nofollow”>.…

    thank you!…

Leave a Reply